FAQs

We are based in Glasgow, Scotland but we have partners all over the UK which means we can cover bookings anywhere in the UK

Our prices are based on per car.

We have an extensive fleet with various sizes of vehicles which have different luggage capacity. At the booking stage, you will be asked how much luggage you will be carrying. You will be shown a list of vehicles that meet the required capacity for passengers and luggage.

We also have a luggage guide per vehicle to help you choose which vehicles meet your requirements. Please check that you have entered the correct luggage amount before confirming.

For licensing, insurance and safety purposes, luggage must be stored in the boot/trunk of the vehicle. It cannot be stored on passenger seats or footwells. If your luggage exceeds the capacity of the boot/trunk of the vehicle you have booked, your driver will not be able to continue with the trip. Therefore, your booking will be cancelled and no refund will be issued.

If you are unsure or have any questions regarding luggage capacity, please call our office and a member of our team will be happy to advise.

​You will automatically receive a ‘ Journey Acknowledgement’ email for the journey(s) you have booked. You are responsible for checking that the details received to us are correct.

​When we have assigned your booking to our driver, you will manually receive an ‘itinerary’ email. This itinerary email will contain the pick up instructions, your driver’s name, telephone number and description of vehicle.

Please call them on the number we have provided in your itinerary email. If you are unable to make contact with them, please call our office and a member of staff will be able to assist you.

You must notify us of cancellations in writing by emailing us at admin@airportcitytransfers.co.uk If you are unable to email, please call our office and a member of staff will assist.

Cancellations made with more than 24 hours notice prior to pick up time will be refunded but will incur a 10% cancellation fee.

Cancellations made with less than 24 hours notice prior to pick up time will be accepted but no refund is provided. An exemption to this is if you have booked on the day of travel you will be able to cancel with more than 2 hours to pick up.

Our full refund policy can be found in our T&C’s.

We track all incoming flights 1 hour prior to scheduled landing time. If your flight has been delayed, we will notify your driver and arrange for them to arrive at the airport when you do. There will be no extra charges and no fuss.

Please read our T&C’s for more information.

The price includes your transfer from your designated pick-up point to your designated drop-off point (including any planned pick up or drop offs along the way).

For insurance reasons, your driver cannot pick up or drop off at any destination that is not included in your itinerary. If you wish to amend your booking after your transfer has started, you must call our office and a member of our team will assist you. There maybe additional charges as a result of your amendments.

We encourage you to book as early as possible. This gives us enough time to plan ahead and ensure we have availability for your trip.

We do not accept bookings with less than 2 hours to your pick-up time.